Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as EFT and other payment methods available at checkout.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled within 24 hours of placement. Please contact us immediately using the contact form if you need to make changes.

Shipping & Delivery

How long does shipping take?

Standard delivery within South Africa takes 7–14 business days. Express shipping options may be available at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. Use this to track your delivery on the courier's website.

Do you offer international shipping?

Currently, we ship within South Africa only. We are working on expanding our shipping options — stay tuned!

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Refund Policy page for full details.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 7–10 business days to your original payment method.

Products

Are there any discounts available?

Yes! Sign up for our newsletter to receive exclusive offers and be the first to know about sales and promotions.

How do I know which size to choose?

Each product page includes a size guide to help you find the perfect fit. If you're still unsure, feel free to contact us for assistance.

Contact & Support

How do I contact customer support?

You can reach our support team using our contact form. We aim to respond to all enquiries within 1–2 business days.